Privacy Policy

Effective date: 20 September 2026

1. Information We May Process

Depending on how you use the website, information may include your name, contact details, billing and shipping information, order history, account information, support messages, device or browser information and technical logs needed to operate and secure the site.

2. How We Use Information

Information may be used to process and support orders, provide customer service, maintain accounts, prevent fraud or abuse, improve website operation, comply with applicable record-keeping obligations and communicate information connected with a transaction or support request.

3. Payments

Payments are handled through the payment options made available at checkout. Payment providers may process payment and verification information under their own privacy terms. SwissMade UK does not need to publish or display full card details to process an order through those providers.

4. Shipping & Service Providers

Where needed to fulfil an order or operate the website, relevant information may be shared with service providers such as payment processors, shipping or logistics providers, hosting and security services, analytics providers and customer-support tools. We do not share more information than is reasonably needed for the relevant service.

5. Cookies & Similar Technologies

The site may use cookies or similar technologies needed for shopping-cart functions, login sessions, preferences, security, analytics and other website features. Browser settings can be used to control many cookies, although disabling essential cookies may affect checkout or account functions.

6. Data Retention

Information is retained for as long as reasonably needed for the purpose for which it was collected, including order support, accounting, fraud prevention, security and legal or regulatory record-keeping where applicable.

7. Security

We use reasonable technical and organisational measures intended to protect information processed through the website. No online service can guarantee absolute security, so users should also protect account credentials and avoid sending sensitive payment information through ordinary email.

8. Your Requests

Where applicable, you may contact us to ask about the personal information associated with your account or to request correction or deletion, subject to information we may need to retain for legitimate administrative, security, contractual or legal reasons.

9. External Services & Links

The site may link to or use external services. Their processing of information is governed by their own terms and privacy policies. This policy applies to SwissMade UK’s own handling of information, not to independent third-party websites.

10. Contact

Privacy-related questions can be sent to [email protected].