RETURNS & REFUNDS
This page explains the current return process and replaces older references to different return windows elsewhere on the site.
POLICY AT A GLANCE
Effective date: 20 September 2026
An eligible return or exchange request must be submitted within 15 days of delivery. Please contact [email protected] before sending the item back.
Eligible cases may include a watch that arrives damaged, has a confirmed manufacturing fault under normal initial use, or is materially different from the item ordered. We may request clear photos or a short video so the issue can be assessed before return instructions are issued.
We do not accept no-reason or change-of-mind returns. Please review the product reference, size, colour, movement information and available product details before ordering. If a detail is important to your decision, contact us before checkout.
Unless the issue itself prevents this, returned items should be kept in the condition in which they were received and should include the original packaging and supplied accessories. Products showing damage caused by wear, impact, misuse, water exposure, modification or unauthorised repair may not qualify.
Return shipping is normally the buyer’s responsibility unless SwissMade UK confirms otherwise in writing. Use a tracked service and keep the postage receipt and tracking number until the return case is complete. We cannot confirm receipt of a parcel that has not arrived at the return destination.
After an authorised return arrives, it is inspected against the return request. If a refund is approved, it is submitted to the original payment method. The time it takes to appear after submission depends on the payment provider or bank. Where an exchange is agreed, availability of the replacement model or version will be confirmed before dispatch.
Email your order number and reason for the request.
Send clear photos or video when the issue can be shown visually.
Do not send the item until the return destination and instructions are confirmed.
Keep the tracking information until the case is completed.
