Frequently Asked Questions (FAQ)
What brands of watches do you offer?
We offer high-quality replica watches inspired by a wide range of iconic luxury brands, including Rolex, Omega, Cartier, Patek Philippe, Audemars Piguet, Hublot, IWC, Jaeger-LeCoultre, and many more. Each model is carefully selected and crafted to closely match the design, weight, and feel of the original. Our goal is to provide you with the most authentic replica experience possible at a fraction of the price.
Are the products exactly as shown in the pictures?
Yes. All product images on our website are taken from the actual items in our collection. What you see is exactly what you’ll get. We strive to accurately display the colors, materials, and details of each watch. Please note that slight color differences may occur due to lighting and screen resolution, but rest assured that the style and quality remain consistent with the photos.
Do you offer worldwide shipping? How long does delivery take?
Yes, we ship worldwide. No matter where you’re located, we will deliver your order using trusted international courier services such as DHL, FedEx, or UPS. Delivery times typically range from 7 to 15 business days, depending on your location and customs processing times. Once your order is shipped, we will provide a tracking number so you can monitor your package in real time.
What payment methods do you accept? Is it safe?
We accept a variety of secure payment methods including:
- Credit and debit cards (Visa, MasterCard, JCB, etc.)
- PayPal
All transactions are encrypted and processed through secure payment gateways. We use SSL (Secure Sockets Layer) technology to protect your personal and financial information. We never store your card details, ensuring your payment is 100% safe and private.
What is your return policy?
We offer a fair return policy. If your watch arrives damaged or malfunctions under normal use (not caused by accident or misuse), you may request a return or exchange within 15 days of receiving your order. Please contact our customer support to initiate the return process. The watch must be returned in its original condition and packaging. Once approved, we will refund or send a replacement at no extra cost to you.
Do your watches come with a warranty?
Yes, all of our watches include a 1-year limited warranty. This covers manufacturing defects and movement malfunctions under normal use. If any issues occur during the warranty period, simply contact our support team with your order number and a description of the problem. We’ll guide you through the repair or replacement process. Please note that the warranty does not cover accidental damage, water infiltration due to mishandling, or self-inflicted harm (e.g., unauthorized repairs).
Is my personal information secure?
Absolutely. We take data privacy very seriously. Our website is protected with SSL encryption to ensure that all data transmitted between you and our server is secure. We will never share or sell your personal information to any third parties. Your privacy is our priority, and you can shop with complete confidence on our website.
How can I contact your customer support?
You can reach our customer service team through the following methods:
- Email: [email protected]
- Phone: +1 503 4495151 (Mon–Fri, 9:00 AM – 6:00 PM GMT)
- Live Chat: Available on the bottom-right corner of our website
We usually respond within 24 hours. Whether you have a question about a product or need help with an order, our support team is here to help you every step of the way.